Frequently Asked Questions
Everything you need to know about your JLab audio experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.
What is the JLab return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Do JLab products come with a warranty?
Yes, all our headphones and earbuds come with a 2-year limited warranty, while our charging cables are covered by a lifetime warranty against defects.
How do I pair my Bluetooth earbuds?
To pair, ensure your earbuds are in the case, then remove them simultaneously. They will enter pairing mode automatically, indicated by flashing lights, and you can select 'JLab' in your device settings.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are JLab earbuds water-resistant?
Most of our sport-focused earbuds feature an IP55 or higher rating, making them resistant to sweat, rain, and splashes, though they are not intended for swimming.